As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 09/06/2011
  3 out of 5

  The item itself looks great but nominated day delivery went by the board after causing unnecessary waiting. Item arrived the following day, driver unaware it was due earlier. Turning to Marks and Spencer's website for help I found it very poor with lists of irrelevant "Frequently asked questions" being offered instead of easy access. Finally this review format forces me to comment on shop layout though i bought online!! Tricia..

• 24/12/2011
  1 out of 5

  Yesterday I picked up my last purchases EVER from Marks and Spencers. What idiot dreamed up their "order online pick up in store service?" Ordering was simple picking it up from their Swansea store a complete nightmare. I assumed I would hand over my credit card, pick up my prepacked order at a designated counter, bag it and carry it out of the store. Instead I was forced to join a threequarter hour long queue at the checkout, the staff were extremely unhelpful and surly, the "pick-up station" no more than a shelf with a limited range of unrefrigerated goods (including raw turkeys) that were heaped in front of me. From now on I will only shop at stores where the staff understand the concept of service, and are pleasant and helpful. After Marks and Spencers - Asda and Sainsbury's were a joy to enter. Marks - you have lost my custom permanently. It may take time but I will track down all the purchases I have previously made with your company and buy elsewhere.
  And to think I was hoping for a relaxed Christmas!