As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 07/12/2011
  1 out of 5

  Marks & Spencer offers poor service, is totally out of date and un-consumer friendly.
  
  First the stores. We looked at the M&S website and picked some clothing items. We took down the item codes and description, then I visited the store to buy the items. Simple enough but not with M&S. I asked a member of staff if they could check on their computer systems, if they have the items in stock in my store. I am told that, they don't have a computer system and no way of checking stock. I said, that is ridiculous, all shops have a computer based stock checking system. Not in M&S apparently. So the woman went up and down the aisles, trying to find the items manually. This is a really inefficient way of finding the products you want and frustrating. The staff did find some items with the correct codes but not all. Sometimes the staff did not even look hard enough and would just say, we don't have it. I found one or two of them. Could not buy everything we wanted, as some things could not be found and no way of checking store stock. This is really poor service. My store is also useless as it has only basic items in stock and most of the time, they never have any stock of the items you want.
  
  Anyway I complained and after some time, I got to the bottom of it. I have been told that, M&S have had all thier stock checking systems, taken out of the stores years ago. This is crazy and makes buying in M&S much harder and does not make life easy f

• 20/01/2012
  2 out of 5

  I always liked M&S jumpers and their dark blue stretch jeans. I also used to buy their trainers.
  
  The Jumpers now go into holes around the label in the neck and they never seem to have average person sizes in stock in jeans. I suppose the stock control system don't work properly. The staff(what few their are) are a snooty bunch who don't care about their jobs.
  
  Frankly M&S are like the late British Leyland. Past it and on the way out