As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 07/12/2011
  1 out of 5

  Marks & Spencer offers poor service, is totally out of date and un-consumer friendly.
  
  First the stores. We looked at the M&S website and picked some clothing items. We took down the item codes and description, then I visited the store to buy the items. Simple enough but not with M&S. I asked a member of staff if they could check on their computer systems, if they have the items in stock in my store. I am told that, they don't have a computer system and no way of checking stock. I said, that is ridiculous, all shops have a computer based stock checking system. Not in M&S apparently. So the woman went up and down the aisles, trying to find the items manually. This is a really inefficient way of finding the products you want and frustrating. The staff did find some items with the correct codes but not all. Sometimes the staff did not even look hard enough and would just say, we don't have it. I found one or two of them. Could not buy everything we wanted, as some things could not be found and no way of checking store stock. This is really poor service. My store is also useless as it has only basic items in stock and most of the time, they never have any stock of the items you want.
  
  Anyway I complained and after some time, I got to the bottom of it. I have been told that, M&S have had all thier stock checking systems, taken out of the stores years ago. This is crazy and makes buying in M&S much harder and does not make life easy f

• 30/11/2011
  2 out of 5

  I am very disappointed with M&S's level of efficiency on customers' enquiries. I have enquired about the availability of the Cheese Tasters for over 3-6 months and till now I have not gotten any Cheese Tasters on hand. The last time I checked with the store's staff, they said that when the items were brought in, they were already expired thus were taken down from the shelves. I have sent an emailed to M&S on my feedback and I was told that the stocks were coming in which was why I went into the store to look for them. If M&S in Singapore isn't able to bring in this item on time or successfully, please just scrape this product and announce it to your customers instead of just keeping mum about it and constantly making your customers disappointed. I'm applauded to hear that the expired Cheese Tasters were being displayed on the shelves before I got into the store and a handful of them were being purchased as well. I have been a loyal customer to M&S and this issue really annoys the hell out of me