The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 07/11/2011
  1 out of 5

  I ordered a gift item from JL online and paid with my JL card. The order was accepted and a confirmation received. Next day I received an email "ORDER CANCELLED" .. no reason at all was given so I replied and asked why. Apparently Account Card Services had cancelled the order. I called the number given at Account Card Services and nobody could find any record of this and they could nto help further. I went back to Customer Service who could not help further. After 6 emails and 2 phone calls I purchased something from Fortnum & Mason. So JLP a completely and utterly useless customer experience

• 25/01/2012
  1 out of 5

  After once thinking John Lewis had a good reputation for customer service it seems this is no longer the case. There have been problems with the last two items purchased from the store and the srvice has been at best terrible and at worst none existant. The latest was a bed purchased as solid wood but failed along very poor quality joins after only sitting on it (the bed hardly used as in the spare room). Out of warrenty and JL don't want to know. Thanks but no thanks