The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 07/11/2011
  1 out of 5

  I ordered a gift item from JL online and paid with my JL card. The order was accepted and a confirmation received. Next day I received an email "ORDER CANCELLED" .. no reason at all was given so I replied and asked why. Apparently Account Card Services had cancelled the order. I called the number given at Account Card Services and nobody could find any record of this and they could nto help further. I went back to Customer Service who could not help further. After 6 emails and 2 phone calls I purchased something from Fortnum & Mason. So JLP a completely and utterly useless customer experience

• 29/10/2011
  4 out of 5

  I received the picture in about 1000 pieces, and the help from the delivery firm HDL was worse than useless and because they insisted they had tried to deliver the product the previous evening at 9.06pm, which they hadn't I was forced to phone them on a PREMIUM TELEPHONE line thus incurring an additional unnecessary cost. WHY????? The following day I returned the broken picture to the Kingston branch where the service of the staff in the picture department was exemplary , I was allowed to purchased..