The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 06/01/2012
  1 out of 5

  Service and customer care was Poor, very poor. Only one item received - and that differed from website description - and was delivered late!The other item proved to be unavailable, but no communication from John Lewis saying this until non-delivery of item queried! Plus John Lewis even took three days to answer that query, and then only with a limp apology stating that the item was unavailable because it had been 'returned to supplier'? Items ordered as presents, so lateness of delivery and communication (after 10 days, and then only after query) from John Lewis stating order was unavailable left no time to arrange replacements from elsewhere. When queried, only a single line response with a stock apology and made up reason. Poor service and poor customer care, extected better from John Lewis, have a regular shopper at John Lewis for over thirty years, but will give web site store a wide berth from now on!

• 07/11/2011
  1 out of 5

  I ordered a gift item from JL online and paid with my JL card. The order was accepted and a confirmation received. Next day I received an email "ORDER CANCELLED" .. no reason at all was given so I replied and asked why. Apparently Account Card Services had cancelled the order. I called the number given at Account Card Services and nobody could find any record of this and they could nto help further. I went back to Customer Service who could not help further. After 6 emails and 2 phone calls I purchased something from Fortnum & Mason. So JLP a completely and utterly useless customer experience