The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 18/01/2012
  5 out of 5

  [ REF JL-032181750 .]
  
  IT IS HARDLY SUPRISING THAT JOHN LEWIS HAD AN EXCELLENT TRADING RESULT FOR DECEMBER WITH THE SERVICE I WAS OFFFERED !
  
  I was in Bourenmouth on Christmas Holiday . I desperateley needed a new Paella Pan as my old one [ not John Lewis , had met it's Waterloo !!! ]
  I went into the John Lewis \" Home Store \" situated mid Poole / Bourenmouth , where despite the Sale [ which was in FULL swing ] one of the extremeley \" efficient \" and \" very helpfull \" Assistants , not only spent the time with me in locating a store where they still had some Paella Pans in stock BUT gave me the product code [ 81303803 ]/ price [ £49.00 ]and a list of 3 stores in the Country where I could ring and purchase the product once I got home , as indeed their \" on line \" stock was also exhausted . WELL DONE .
  
  On returning home I telephoned John Lewis in Oxford Street who took my details AND rang back when they said they would [ a refreshing change in today's market ] took all my details and arranged Home Delivery , which because the product was in excess of £30 was FREE DELIVERY ....[ AND I LIVE IN CORNWALL ] , ADDED BONUS , as a Paella Pan is not a light item ...
  3 Day's later it arrived , very well packed with a letter \" thanking \" me for my purchase .
  
  Saturday Night I am hosting one of my \" infamous \" Soirres , and guess what's for the Main Cou

• 22/11/2011
  1 out of 5

  Attempt one - got less than half of products ordered. call up ask about other half, find out one item is missed off the list, did not know this as they did not send me an invoice telling me what items I had actually ordered! Never happened to me before. Called them told me the items never reached delivery firm, will resend 4 days later. It is now 4 days later, I call and they have booked my delivery for tomorrow! I will have to get off work early again to wait for it! Item I added to order is now coming with a seperate curior for some reason, that cannot deliver in the evening, not even sure how I am going to get this one and considering it is the xmas tree that is a bit of a worry. Who knows if the other half of the decorations will come tomorrow. I have complained and their complaints proceedure is apparently for me to send an email to a generic email address. Not sure if anything would come of it. I would never ever use them again