The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 21/08/2011
  2 out of 5

  The delivery of our wahser-dryer was extremely tedious and time consuming affair. First we ordered the machine from Johnlewis.com mainly because we had found an attractive and convenient delivery time, being without a washing machine for a few days already. So, having placed the order and booked time off work, we received a phone call the day before the scheduled delivery to be told that there had been a "system error" and that the delivery would take place one week later between 08:00 and 14:00.....

• 03/01/2012
  1 out of 5

  Placed an order of a Miele T7644C Condenser Tumble Dryer as stated 10 were in stock, upon ordering I chose a delivery slot (this friday) and then got confirmation email through.
  
  Upon reading confirmation email delivery was changed to nearly 3 weeks time, Due to birth of baby I then rang & questioned this as I had only ordered as delivery could be allocated to suit myself.
  
  No apologies at all & John Lewis took the funds from my account even though it clearly states on their site they do not take funds until item is dispatched.
  
  Very disappointed & will be the last time I ever order from John Lewis, Customer services were useless & said even the new delivery date was a 'maybe' so cancelled the order straight away