Laura Ashley is one of the worlds best loved lifestyle brands, producing the finest seasonal collections for home fashion. From our humble beginnings, when Laura and Bernard Ashley started printing fabric on their kitchen table in 1953, Laura Ashley has grown into a hugely successful business.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 22/01/2012
  1 out of 5

  We purchased a Gatsby mirror from the Laura Ashley Maidstone branch and were happy with the service we received from the branch staff. Unfortunately this was not our experience with the customer services team.
  The mirror arrived after around 4 weeks (yes 4 weeks!) and when we hung it we noticed that the back was noticeably warped and did not sit flat to the wall. There was also a small chip in the glass. We contacted Customer Services and were told that we must report this within 3 days providing photographic evidence and someone would respond to our complaint. We emailed photos the next day and waited. And waited… After a week my husband called Customer Services to confirm receipt of the mail and was told that they were very busy, the photos were with the "Technical” department and we would hear back in due course. Another week passed, we called again. We were told the same thing, except this time (beginning of December) they were busy because it was Christmas. We kept calling to no avail. Eventually about a week after Christmas I managed to speak to someone else who apologised and arranged for the mirror to be picked up. They wanted to replace it but by this stage we were sick to death of the mirror and afraid the same thing would happen again so we asked for a refund instead. The mirror was duly collected but we were unable to contact anyone for about a week after that to arrange the refund (which was eventually credited to my account some days later).
  We wou

• 30/09/2011
  1 out of 5

  8 weeks ago we placed our order for 2 bedside cabinets! We got a call telling us they could deliver this Friday. This wasn't convenient, but we were told to lump it or cancel. My mother offered to come & receive the delivery. However, on the day, we got a call saying our road was too narrow and they were unable to deliver in the 18 tonne lorry. If we wanted a special delivery we would have to pay £60.
  This all seems reasonable, except our road is perfectly normal for all manner of lorries, tractors and trucks. We have had all of our furniture delivered down the same road. We have never had a problem.
  
  When we phoned customer services to see what could be done they were rude and abrasive " have u read he terms and conditions" " deliver elsewhere" where would be suitable I wonder? Felixstowe docks??? Absolute joke. A furniture company that cannot deliver furniture!
  
  Never again