As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/11/2011
  1 out of 5

  I am currently in the middle of trying to talk to someone who actually knows how to sort out a complaint- however everyone I have encountered couldn't care less. I bought a DSi- collected it from the store when we looked at it at home the box had been opened and the DSi used!!!!
  I called and asked how they could fix it- he said take it back to any store, I took it back to the store I collected it from, but they couldn't take it back- so I took it back to a main store who also would not take it back. They then told me to post it back nut the returns label was incorrect!
  I was told to put a letter inside to say I just wanted a new DSi- but they refunded then a whole heap of problems before and now no one will listen to my complaint.
  If I could award them 0 stars I would- shocking service

• 21/06/2011
  1 out of 5

  We ordered our wedding cupcakes from M&S using the website. Two days before the wedding we received a confirmation email that our order was being delivered to the store. When we got there the next day (i.e. the day before the wedding), the cupcakes had not arrived. We were amazed to be told they didn't know where the cupcakes were, and there was no way they would be able to order any more in time. We were given a long complicated explanation about their ordering systems, but that is not our concern!..