As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 10/11/2011
  2 out of 5

  I have shopped at Marks and Spencer for years but will not be doing so again. The service and attitude of staff members has steadily deteriorated to the point now where staff members are borderline rude. The last straw came when my daughter who has lost a lot of weight needed some new bras. I suggested Marks and Spencer who supposedly offer a good measuring service. She was measured by an assistant who told her her bra size was bigger than when she was last measured. Considering the amount of weight she has lost this did not seem right and when my daughter pointed this out she was told, 'well that's what you are'. She left the store and went to BHS to be told she was two sizes smaller than the measurement she received at Marks and Spencer,to be safe she also went to another store who agreed with BHS. Where have all the old values gone? It used to be a pleasure to shop there but no longer.

• 03/12/2011
  1 out of 5

  Three times now I have had problems with either incorrect items being delivered or goods not being delivered at all. First I ordered 2 jackets in different sizes to try but but when I went to Sunderland to collect them they had sent 2 the same size. Next time ordered 2 pairs of trousers for delivery to Newcastle in the hope that might be better but received a phone call on the Friday that I was going to collect them that they were out of stock and to re-order. This I did but when I went to collect on the Tuesday both orders had been delivered. Must mention that I stood in a queue for at least 40mins as there was only one person serving. Next time I ordered a gent's jacket, went to collect it and was told that a boxful of items was missing that day. On returninhg home I received a phone call to say that it was out of stock and then an e-mail to say it was ready for collection (this was all after I had been refunded in the store!) I wrote twice to compain to M&S but the only reply I received was an e-mail asking me to review the item!!!!!! I think that they are now on a slippery slope and that the customer service is atrocious. I have shopped with them for at least 50years but will have to reconsider in future