As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/12/2011
  1 out of 5

  For the second year in a row M & S have let me down with delivery of Christmas hampers. Despite placing the orders on 3rd December and the order being confirmed, I was notified on 18th December that they would not have enough stock to deliver both hampers so only one would be delivered. On 23rd December I was informed that the remaining hamper would not be delivered either (no reason) but then shortly afterwards I received another email informing me that the hamper had been delivered in error but that the foodstuffs had not been stored at optimum temperature so could I contact the recipients and ask them to destroy the foodstuffs!!
  I won't bother next year

• 20/09/2011
  1 out of 5

  Brought a Toronto table from website- had to have 3 delivered in the end- all damaged, poor quality and very poor packaging- needless to say after 3 attempts i gave up and went elsewhere. Shocking!!!! Customer Services were appologetic but after a 20 minute hold to get through whilst be charged 10p per minute for the privelage i should think so!!!! Not the first bad experience ive had from their website- previous to that ordered a dress which not only turned up in the wrong size, but they duplicated..