As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 03/12/2011
  1 out of 5

  Three times now I have had problems with either incorrect items being delivered or goods not being delivered at all. First I ordered 2 jackets in different sizes to try but but when I went to Sunderland to collect them they had sent 2 the same size. Next time ordered 2 pairs of trousers for delivery to Newcastle in the hope that might be better but received a phone call on the Friday that I was going to collect them that they were out of stock and to re-order. This I did but when I went to collect on the Tuesday both orders had been delivered. Must mention that I stood in a queue for at least 40mins as there was only one person serving. Next time I ordered a gent's jacket, went to collect it and was told that a boxful of items was missing that day. On returninhg home I received a phone call to say that it was out of stock and then an e-mail to say it was ready for collection (this was all after I had been refunded in the store!) I wrote twice to compain to M&S but the only reply I received was an e-mail asking me to review the item!!!!!! I think that they are now on a slippery slope and that the customer service is atrocious. I have shopped with them for at least 50years but will have to reconsider in future

• 29/10/2011
  3 out of 5

  I have been an M&S fan for a long time - I've shopped there regularly for food for several years. About six months ago, I noticed that they were frequently overcharging me at the till. Reasons were diverse - not giving me the sales price advertised in the store, not giving me credit for "buy 2 for £xx" promotions, items mis-marked, or items scanned through more than once. It was irritating, but since I like the food, I've continued to shop there. However, the mistakes have increased in frequency and twice in the past week (in two different stores) I've been overcharged by more than £7 (I have the receipts). The last time, I was charged twice for an item in the "Dine in for £10" promotion costing me an extra £4.19. I found the mistake when I checked the receipt before leaving the store. When I pointed it out to the cashier, she looked a bit guilty and didn't even apologize as she was refunding the money. I'm starting to think these are not random mistakes. If you shop at M&S food, carefully check your receipt before leaving the store - it will save you money