Laura Ashley is one of the worlds best loved lifestyle brands, producing the finest seasonal collections for home fashion. From our humble beginnings, when Laura and Bernard Ashley started printing fabric on their kitchen table in 1953, Laura Ashley has grown into a hugely successful business.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 21/10/2011
  4 out of 5

  Ordered ready made curtains on the strength of my measuring, but when we had our curtain track fitter round he said my measurements were out. I was very worried and stressed thinking it would be impossible to change them, as we had ordered them a few days before. Contacted Customer Service who were friendly and very helpful and said it wouldn't be a problem 'shock & relief'. Was worried after what i had read on here about their staff.
  
  We had a couple of phone calls back & forth confirming the details and that the manufacturers had the new measurements. We did ask them to email and confirm our request so we had something in writing, but they didn't do this, so we had to rely on a verbal confirmation and keep our fingers crossed. Also they didn't charge us the extra costs for the new measurements (as the curtains were now bigger than before) which was also good of them.
  
  Curtains arrived 3 weeks before they were due. All sizes were correct so customer services did do their job 'hooray'. My only complaint would be that they were in a box folded over quite a few times so they were not 'ready to hang' as quoted as they all needed pressing.
  
  Pleased with the overall quality and fabric, and happy that customer services were efficient and helpful due to my mistake. I would use again

• 30/09/2011
  1 out of 5

  8 weeks ago we placed our order for 2 bedside cabinets! We got a call telling us they could deliver this Friday. This wasn't convenient, but we were told to lump it or cancel. My mother offered to come & receive the delivery. However, on the day, we got a call saying our road was too narrow and they were unable to deliver in the 18 tonne lorry. If we wanted a special delivery we would have to pay £60.
  This all seems reasonable, except our road is perfectly normal for all manner of lorries, tractors and trucks. We have had all of our furniture delivered down the same road. We have never had a problem.
  
  When we phoned customer services to see what could be done they were rude and abrasive " have u read he terms and conditions" " deliver elsewhere" where would be suitable I wonder? Felixstowe docks??? Absolute joke. A furniture company that cannot deliver furniture!
  
  Never again