As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/11/2011
  1 out of 5

  I am currently in the middle of trying to talk to someone who actually knows how to sort out a complaint- however everyone I have encountered couldn't care less. I bought a DSi- collected it from the store when we looked at it at home the box had been opened and the DSi used!!!!
  I called and asked how they could fix it- he said take it back to any store, I took it back to the store I collected it from, but they couldn't take it back- so I took it back to a main store who also would not take it back. They then told me to post it back nut the returns label was incorrect!
  I was told to put a letter inside to say I just wanted a new DSi- but they refunded then a whole heap of problems before and now no one will listen to my complaint.
  If I could award them 0 stars I would- shocking service

• 01/10/2011
  1 out of 5

  I recently visited my Marks and Spencers store in Harrogate where i met my mum after we both finished work. She works at asda just outside of town and i work in the Boots store, just a few yards away from the Marks and Spencer store, which i think makes this all the worse...
  Every time i go in this particular shop, i feel uneasy, as if i am being watched, and this visit was just the same. The store detective seemed to be following me and my mum everywhere we went, even came out of the door the same time as us after we had PAID and left!
  Being honest hard working people who just wanted something nice for tea and sought that as the best option this has upset me a great deal!!! I certainly wont be returning to this or any of the other Marks and Spencers branches ever again, and after telling this story to my Grandmother who is a regular customer of theirs, she wont be either!
  Why should we be made to feel like criminals when we have never done anything dishonest or illegal in our entire lives, just because we had work uniforms on, and the majority of people who shop in their are rich old ladies or business workers! This is completely judgemental on their part and i really think they need to re-think their entire attitude or they will end up loosing more decent customers like us