As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 24/12/2011
  1 out of 5

  Yesterday I picked up my last purchases EVER from Marks and Spencers. What idiot dreamed up their "order online pick up in store service?" Ordering was simple picking it up from their Swansea store a complete nightmare. I assumed I would hand over my credit card, pick up my prepacked order at a designated counter, bag it and carry it out of the store. Instead I was forced to join a threequarter hour long queue at the checkout, the staff were extremely unhelpful and surly, the "pick-up station" no more than a shelf with a limited range of unrefrigerated goods (including raw turkeys) that were heaped in front of me. From now on I will only shop at stores where the staff understand the concept of service, and are pleasant and helpful. After Marks and Spencers - Asda and Sainsbury's were a joy to enter. Marks - you have lost my custom permanently. It may take time but I will track down all the purchases I have previously made with your company and buy elsewhere.
  And to think I was hoping for a relaxed Christmas!
  

• 28/01/2012
  1 out of 5

  Granted the gift receipt for the jumper my mother bought my son for xmas was 2 weeks out of date (my mother being in her 70's and confused who had to find it and then post it hence lateness of the visit to store). However policies should not take the place of common sense and good customer relations. I was initially told at refunds, £12 was the value (original cost £26) or a straight exchange, after being sent on the fools errand of looking for item in a sale which was no longer on, I returned to exchange dept. & Spoke to manager no 1, and quoted chapter and verse of exchange policy, but said manager eventually conceded that she could exchange it for an item of same value (£26) from the shop floor, she then returns with manager no. 2(presumable her senior) 5 minutes later who quoted chapter and verse of the policy again for the third time with no mention of any discreption to exchange item. Only after saying that manager no 1 had mentioned that the item could be exchanged was I able to do so. Ok I eventually had the result that I wanted an exchange for a similar item but in a smaller size, but only after a long hard struggle. I know that the loss of one middle aged shopper is not going to deflate M&S sales figures, but carry on in the same vein and annoy enough of this beige army and it will.