As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 03/12/2011
  1 out of 5

  Three times now I have had problems with either incorrect items being delivered or goods not being delivered at all. First I ordered 2 jackets in different sizes to try but but when I went to Sunderland to collect them they had sent 2 the same size. Next time ordered 2 pairs of trousers for delivery to Newcastle in the hope that might be better but received a phone call on the Friday that I was going to collect them that they were out of stock and to re-order. This I did but when I went to collect on the Tuesday both orders had been delivered. Must mention that I stood in a queue for at least 40mins as there was only one person serving. Next time I ordered a gent's jacket, went to collect it and was told that a boxful of items was missing that day. On returninhg home I received a phone call to say that it was out of stock and then an e-mail to say it was ready for collection (this was all after I had been refunded in the store!) I wrote twice to compain to M&S but the only reply I received was an e-mail asking me to review the item!!!!!! I think that they are now on a slippery slope and that the customer service is atrocious. I have shopped with them for at least 50years but will have to reconsider in future

• 23/11/2011
  1 out of 5

  I am currently in the middle of trying to talk to someone who actually knows how to sort out a complaint- however everyone I have encountered couldn't care less. I bought a DSi- collected it from the store when we looked at it at home the box had been opened and the DSi used!!!!
  I called and asked how they could fix it- he said take it back to any store, I took it back to the store I collected it from, but they couldn't take it back- so I took it back to a main store who also would not take it back. They then told me to post it back nut the returns label was incorrect!
  I was told to put a letter inside to say I just wanted a new DSi- but they refunded then a whole heap of problems before and now no one will listen to my complaint.
  If I could award them 0 stars I would- shocking service