As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/12/2011
  1 out of 5

  For the second year in a row M & S have let me down with delivery of Christmas hampers. Despite placing the orders on 3rd December and the order being confirmed, I was notified on 18th December that they would not have enough stock to deliver both hampers so only one would be delivered. On 23rd December I was informed that the remaining hamper would not be delivered either (no reason) but then shortly afterwards I received another email informing me that the hamper had been delivered in error but that the foodstuffs had not been stored at optimum temperature so could I contact the recipients and ask them to destroy the foodstuffs!!
  I won't bother next year

• 06/09/2011
  1 out of 5

  Bought a Camcorder for £449.99 online and paid extra £4.95 for a specific date to be delivered and it was Friday. I was suppose to take it with me for a holiday. They give horrible timing from 7:00 - 21:00. We cant choose a specific time space. Waited all day starring out side my window and no news. Called next day and they say the earliest they can do is now Monday. My flight was on Night I seriously begged them to make sure I will get it that day. Waited again didn't go to work and no news...