As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 29/10/2011
  3 out of 5

  I have been an M&S fan for a long time - I've shopped there regularly for food for several years. About six months ago, I noticed that they were frequently overcharging me at the till. Reasons were diverse - not giving me the sales price advertised in the store, not giving me credit for "buy 2 for £xx" promotions, items mis-marked, or items scanned through more than once. It was irritating, but since I like the food, I've continued to shop there. However, the mistakes have increased in frequency and twice in the past week (in two different stores) I've been overcharged by more than £7 (I have the receipts). The last time, I was charged twice for an item in the "Dine in for £10" promotion costing me an extra £4.19. I found the mistake when I checked the receipt before leaving the store. When I pointed it out to the cashier, she looked a bit guilty and didn't even apologize as she was refunding the money. I'm starting to think these are not random mistakes. If you shop at M&S food, carefully check your receipt before leaving the store - it will save you money

• 23/12/2011
  1 out of 5

  For the second year in a row M & S have let me down with delivery of Christmas hampers. Despite placing the orders on 3rd December and the order being confirmed, I was notified on 18th December that they would not have enough stock to deliver both hampers so only one would be delivered. On 23rd December I was informed that the remaining hamper would not be delivered either (no reason) but then shortly afterwards I received another email informing me that the hamper had been delivered in error but that the foodstuffs had not been stored at optimum temperature so could I contact the recipients and ask them to destroy the foodstuffs!!
  I won't bother next year