As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 10/11/2011
  2 out of 5

  I have shopped at Marks and Spencer for years but will not be doing so again. The service and attitude of staff members has steadily deteriorated to the point now where staff members are borderline rude. The last straw came when my daughter who has lost a lot of weight needed some new bras. I suggested Marks and Spencer who supposedly offer a good measuring service. She was measured by an assistant who told her her bra size was bigger than when she was last measured. Considering the amount of weight she has lost this did not seem right and when my daughter pointed this out she was told, 'well that's what you are'. She left the store and went to BHS to be told she was two sizes smaller than the measurement she received at Marks and Spencer,to be safe she also went to another store who agreed with BHS. Where have all the old values gone? It used to be a pleasure to shop there but no longer.

• 01/10/2011
  1 out of 5

  I recently visited my Marks and Spencers store in Harrogate where i met my mum after we both finished work. She works at asda just outside of town and i work in the Boots store, just a few yards away from the Marks and Spencer store, which i think makes this all the worse...
  Every time i go in this particular shop, i feel uneasy, as if i am being watched, and this visit was just the same. The store detective seemed to be following me and my mum everywhere we went, even came out of the door the same time as us after we had PAID and left!
  Being honest hard working people who just wanted something nice for tea and sought that as the best option this has upset me a great deal!!! I certainly wont be returning to this or any of the other Marks and Spencers branches ever again, and after telling this story to my Grandmother who is a regular customer of theirs, she wont be either!
  Why should we be made to feel like criminals when we have never done anything dishonest or illegal in our entire lives, just because we had work uniforms on, and the majority of people who shop in their are rich old ladies or business workers! This is completely judgemental on their part and i really think they need to re-think their entire attitude or they will end up loosing more decent customers like us