As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 10/11/2011
  2 out of 5

  I have shopped at Marks and Spencer for years but will not be doing so again. The service and attitude of staff members has steadily deteriorated to the point now where staff members are borderline rude. The last straw came when my daughter who has lost a lot of weight needed some new bras. I suggested Marks and Spencer who supposedly offer a good measuring service. She was measured by an assistant who told her her bra size was bigger than when she was last measured. Considering the amount of weight she has lost this did not seem right and when my daughter pointed this out she was told, 'well that's what you are'. She left the store and went to BHS to be told she was two sizes smaller than the measurement she received at Marks and Spencer,to be safe she also went to another store who agreed with BHS. Where have all the old values gone? It used to be a pleasure to shop there but no longer.

• 23/11/2011
  1 out of 5

  I am currently in the middle of trying to talk to someone who actually knows how to sort out a complaint- however everyone I have encountered couldn't care less. I bought a DSi- collected it from the store when we looked at it at home the box had been opened and the DSi used!!!!
  I called and asked how they could fix it- he said take it back to any store, I took it back to the store I collected it from, but they couldn't take it back- so I took it back to a main store who also would not take it back. They then told me to post it back nut the returns label was incorrect!
  I was told to put a letter inside to say I just wanted a new DSi- but they refunded then a whole heap of problems before and now no one will listen to my complaint.
  If I could award them 0 stars I would- shocking service