As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 23/12/2011
  1 out of 5

  For the second year in a row M & S have let me down with delivery of Christmas hampers. Despite placing the orders on 3rd December and the order being confirmed, I was notified on 18th December that they would not have enough stock to deliver both hampers so only one would be delivered. On 23rd December I was informed that the remaining hamper would not be delivered either (no reason) but then shortly afterwards I received another email informing me that the hamper had been delivered in error but that the foodstuffs had not been stored at optimum temperature so could I contact the recipients and ask them to destroy the foodstuffs!!
  I won't bother next year

• 01/11/2011
  1 out of 5

  We made a 34 mile round trip to this store to stock up on the advertised "Dine in for £10" offer. We arrived at 4.00pm, 4 hours before the store closed, to find a store festooned with adverts for this offer. On asking an assistant where to locate the offer, we were told that there was nothing left. I asked to speak to the manager who apologised profusely, which, in the circumstances, simply isn`t good enough. I suggested that she could make up the offer from the products that were available but this was refused. I also suggested that she should remove all the adverts for the offer, which she and her security guard began to do. We chose this store because I have mobility problems and you can park at the door. We also expected a large city branch to have the choice advertised online. Caveat emptor