As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 07/12/2011
  1 out of 5

  Marks & Spencer offers poor service, is totally out of date and un-consumer friendly.
  
  First the stores. We looked at the M&S website and picked some clothing items. We took down the item codes and description, then I visited the store to buy the items. Simple enough but not with M&S. I asked a member of staff if they could check on their computer systems, if they have the items in stock in my store. I am told that, they don't have a computer system and no way of checking stock. I said, that is ridiculous, all shops have a computer based stock checking system. Not in M&S apparently. So the woman went up and down the aisles, trying to find the items manually. This is a really inefficient way of finding the products you want and frustrating. The staff did find some items with the correct codes but not all. Sometimes the staff did not even look hard enough and would just say, we don't have it. I found one or two of them. Could not buy everything we wanted, as some things could not be found and no way of checking store stock. This is really poor service. My store is also useless as it has only basic items in stock and most of the time, they never have any stock of the items you want.
  
  Anyway I complained and after some time, I got to the bottom of it. I have been told that, M&S have had all thier stock checking systems, taken out of the stores years ago. This is crazy and makes buying in M&S much harder and does not make life easy f

• 06/12/2011
  1 out of 5

  In short, I received an e-mail offer from M&S with 25% off, any item I searched was out of stock or only have the large sizes available, I telephoned my local store (Salisbury) and enquired about physical stock, first staff member was helpful in taking my enquiry however never called back until the next day despite a commitment to call in 5 minutes, I followed call up next day to be asked "what do you want" (call has been recorded for verification) - the 25% offer is now over - I was told to call head office, spoke with Matthew in customer service (there's a conundrum) as I received no service. They had the item in store however were not willing to assist in any way.
  With large organisations this is often what happens, the focus is on what is convenient for the store and procedures rather than flexibility and assisting the client.
  THIS IS NOT BAD CUSTOMER SERVICE _ THIS IS M&S SERVICE