As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 01/11/2011
  1 out of 5

  We made a 34 mile round trip to this store to stock up on the advertised "Dine in for £10" offer. We arrived at 4.00pm, 4 hours before the store closed, to find a store festooned with adverts for this offer. On asking an assistant where to locate the offer, we were told that there was nothing left. I asked to speak to the manager who apologised profusely, which, in the circumstances, simply isn`t good enough. I suggested that she could make up the offer from the products that were available but this was refused. I also suggested that she should remove all the adverts for the offer, which she and her security guard began to do. We chose this store because I have mobility problems and you can park at the door. We also expected a large city branch to have the choice advertised online. Caveat emptor

• 10/11/2011
  2 out of 5

  I have shopped at Marks and Spencer for years but will not be doing so again. The service and attitude of staff members has steadily deteriorated to the point now where staff members are borderline rude. The last straw came when my daughter who has lost a lot of weight needed some new bras. I suggested Marks and Spencer who supposedly offer a good measuring service. She was measured by an assistant who told her her bra size was bigger than when she was last measured. Considering the amount of weight she has lost this did not seem right and when my daughter pointed this out she was told, 'well that's what you are'. She left the store and went to BHS to be told she was two sizes smaller than the measurement she received at Marks and Spencer,to be safe she also went to another store who agreed with BHS. Where have all the old values gone? It used to be a pleasure to shop there but no longer.