As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 01/01/2012
  1 out of 5

  Returned a shirt to swap the colour but due to the item (purchased only a few weeks ago) now being in a sale I was only credited with half the original cost. The net result was that I had to pay £45 for a £29. shirt.
  I complained but was told "tough" thats our rules.
  They choose to devalue the shirt not me.
  The result is they have lost a life long customer.
  The sad thing was the attitude of the assistant whose surly manner was to the point of well we have got more customers.
  Not for much lomger I suspect as I will never use them again for myself or my children.

• 10/11/2011
  2 out of 5

  I have shopped at Marks and Spencer for years but will not be doing so again. The service and attitude of staff members has steadily deteriorated to the point now where staff members are borderline rude. The last straw came when my daughter who has lost a lot of weight needed some new bras. I suggested Marks and Spencer who supposedly offer a good measuring service. She was measured by an assistant who told her her bra size was bigger than when she was last measured. Considering the amount of weight she has lost this did not seem right and when my daughter pointed this out she was told, 'well that's what you are'. She left the store and went to BHS to be told she was two sizes smaller than the measurement she received at Marks and Spencer,to be safe she also went to another store who agreed with BHS. Where have all the old values gone? It used to be a pleasure to shop there but no longer.