As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 10/11/2011
  2 out of 5

  I have shopped at Marks and Spencer for years but will not be doing so again. The service and attitude of staff members has steadily deteriorated to the point now where staff members are borderline rude. The last straw came when my daughter who has lost a lot of weight needed some new bras. I suggested Marks and Spencer who supposedly offer a good measuring service. She was measured by an assistant who told her her bra size was bigger than when she was last measured. Considering the amount of weight she has lost this did not seem right and when my daughter pointed this out she was told, 'well that's what you are'. She left the store and went to BHS to be told she was two sizes smaller than the measurement she received at Marks and Spencer,to be safe she also went to another store who agreed with BHS. Where have all the old values gone? It used to be a pleasure to shop there but no longer.

• 24/12/2011
  1 out of 5

  Yesterday I picked up my last purchases EVER from Marks and Spencers. What idiot dreamed up their "order online pick up in store service?" Ordering was simple picking it up from their Swansea store a complete nightmare. I assumed I would hand over my credit card, pick up my prepacked order at a designated counter, bag it and carry it out of the store. Instead I was forced to join a threequarter hour long queue at the checkout, the staff were extremely unhelpful and surly, the "pick-up station" no more than a shelf with a limited range of unrefrigerated goods (including raw turkeys) that were heaped in front of me. From now on I will only shop at stores where the staff understand the concept of service, and are pleasant and helpful. After Marks and Spencers - Asda and Sainsbury's were a joy to enter. Marks - you have lost my custom permanently. It may take time but I will track down all the purchases I have previously made with your company and buy elsewhere.
  And to think I was hoping for a relaxed Christmas!