Laura Ashley is one of the worlds best loved lifestyle brands, producing the finest seasonal collections for home fashion. From our humble beginnings, when Laura and Bernard Ashley started printing fabric on their kitchen table in 1953, Laura Ashley has grown into a hugely successful business.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 21/10/2011
  4 out of 5

  Ordered ready made curtains on the strength of my measuring, but when we had our curtain track fitter round he said my measurements were out. I was very worried and stressed thinking it would be impossible to change them, as we had ordered them a few days before. Contacted Customer Service who were friendly and very helpful and said it wouldn't be a problem 'shock & relief'. Was worried after what i had read on here about their staff.
  
  We had a couple of phone calls back & forth confirming the details and that the manufacturers had the new measurements. We did ask them to email and confirm our request so we had something in writing, but they didn't do this, so we had to rely on a verbal confirmation and keep our fingers crossed. Also they didn't charge us the extra costs for the new measurements (as the curtains were now bigger than before) which was also good of them.
  
  Curtains arrived 3 weeks before they were due. All sizes were correct so customer services did do their job 'hooray'. My only complaint would be that they were in a box folded over quite a few times so they were not 'ready to hang' as quoted as they all needed pressing.
  
  Pleased with the overall quality and fabric, and happy that customer services were efficient and helpful due to my mistake. I would use again

• 22/01/2012
  1 out of 5

  We purchased a Gatsby mirror from the Laura Ashley Maidstone branch and were happy with the service we received from the branch staff. Unfortunately this was not our experience with the customer services team.
  The mirror arrived after around 4 weeks (yes 4 weeks!) and when we hung it we noticed that the back was noticeably warped and did not sit flat to the wall. There was also a small chip in the glass. We contacted Customer Services and were told that we must report this within 3 days providing photographic evidence and someone would respond to our complaint. We emailed photos the next day and waited. And waited… After a week my husband called Customer Services to confirm receipt of the mail and was told that they were very busy, the photos were with the "Technical” department and we would hear back in due course. Another week passed, we called again. We were told the same thing, except this time (beginning of December) they were busy because it was Christmas. We kept calling to no avail. Eventually about a week after Christmas I managed to speak to someone else who apologised and arranged for the mirror to be picked up. They wanted to replace it but by this stage we were sick to death of the mirror and afraid the same thing would happen again so we asked for a refund instead. The mirror was duly collected but we were unable to contact anyone for about a week after that to arrange the refund (which was eventually credited to my account some days later).
  We wou