As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 20/09/2011
  2 out of 5

  M&S used to be top of the customer service stakes now it's lost that unique selling point. I was one day out of time with return and they would only refund £8 out of £31. Online they only seem to post positive reviews - what is the point of only posting selectively what they chose and rejecting anything negative - they might as well just write their own!..

• 20/09/2011
  1 out of 5

  Brought a Toronto table from website- had to have 3 delivered in the end- all damaged, poor quality and very poor packaging- needless to say after 3 attempts i gave up and went elsewhere. Shocking!!!! Customer Services were appologetic but after a 20 minute hold to get through whilst be charged 10p per minute for the privelage i should think so!!!! Not the first bad experience ive had from their website- previous to that ordered a dress which not only turned up in the wrong size, but they duplicated..