As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 01/11/2011
  1 out of 5

  We made a 34 mile round trip to this store to stock up on the advertised "Dine in for £10" offer. We arrived at 4.00pm, 4 hours before the store closed, to find a store festooned with adverts for this offer. On asking an assistant where to locate the offer, we were told that there was nothing left. I asked to speak to the manager who apologised profusely, which, in the circumstances, simply isn`t good enough. I suggested that she could make up the offer from the products that were available but this was refused. I also suggested that she should remove all the adverts for the offer, which she and her security guard began to do. We chose this store because I have mobility problems and you can park at the door. We also expected a large city branch to have the choice advertised online. Caveat emptor

• 21/06/2011
  1 out of 5

  We ordered our wedding cupcakes from M&S using the website. Two days before the wedding we received a confirmation email that our order was being delivered to the store. When we got there the next day (i.e. the day before the wedding), the cupcakes had not arrived. We were amazed to be told they didn't know where the cupcakes were, and there was no way they would be able to order any more in time. We were given a long complicated explanation about their ordering systems, but that is not our concern!..