As one of the UK's leading retailers, we sell stylish, high quality, great value clothing and home products, as well as outstanding quality food, responsibly sourced from around 2,000 suppliers globally.

A random selection of reviews taken about this merchant. PLEASE NOTE: These are invidual opinions, and not our own experiences.

• 06/12/2011
  1 out of 5

  In short, I received an e-mail offer from M&S with 25% off, any item I searched was out of stock or only have the large sizes available, I telephoned my local store (Salisbury) and enquired about physical stock, first staff member was helpful in taking my enquiry however never called back until the next day despite a commitment to call in 5 minutes, I followed call up next day to be asked "what do you want" (call has been recorded for verification) - the 25% offer is now over - I was told to call head office, spoke with Matthew in customer service (there's a conundrum) as I received no service. They had the item in store however were not willing to assist in any way.
  With large organisations this is often what happens, the focus is on what is convenient for the store and procedures rather than flexibility and assisting the client.
  THIS IS NOT BAD CUSTOMER SERVICE _ THIS IS M&S SERVICE
  

• 21/06/2011
  1 out of 5

  We ordered our wedding cupcakes from M&S using the website. Two days before the wedding we received a confirmation email that our order was being delivered to the store. When we got there the next day (i.e. the day before the wedding), the cupcakes had not arrived. We were amazed to be told they didn't know where the cupcakes were, and there was no way they would be able to order any more in time. We were given a long complicated explanation about their ordering systems, but that is not our concern!..